Business Process Improvement (BPI) focuses on “doing things right” more than it does on “doing the right thing”. In essence, BPI attempts to reduce variation and/or waste in processes, so that the desired outcome can be achieved with better utilization of resources.

 BPI works by:

  • Defining the organization’s strategic goals and purposes (Who are we, what do we do, and why do we do it?)
  • Determining the organization’s customers (or stakeholders) (Who do we serve?)
  • Aligning the business processes to realize the organization’s goals (How do we do it better?)
  • Utilizing current systems more efficiently through re-education, integrating with new or improved modules, or upgrading to newer versions (How can we do it better with the same systems?)

BST Group's BPI offers to organizations that are for-profit business, a non-profit organization, government agency, or any other business that has an ongoing concern. Most BPI techniques were developed and refined in the manufacturing era, though many of the methodologies (like Six Sigma) have been successfully adapted to work in the predominantly service-based economy of today. While there are differences in the challenges that each type of industry poses, the fact remains that the core principles of BPI and how they apply to business improvement remain portable across industries and functions.